Payment

How do I use a Gift Card or Discount Code?

During the checkout process, you will see an order summary page that contains a space for a gift card or discount code. Simply, input your code and hit "apply." Your discount/credit will be applied to your order immediately. Keep in mind, you can onl

How do I receive store credit?

Store credit gets issued automatically within 1 business day to the email address used when placing your order. Your store credit will be received in the form of an electronic gift card with a unique code. This unique code can be used when checking o

Why was my order canceled?

For your protection, our Risk Analysis team will cancel any orders they flag as suspicious. You will not be charged for any canceled orders. A transaction may appear on your bank statement indicating an authorization hold has been placed on the funds

What payment methods do you accept?

We do not accept personal or electronic checks, Bitcoin, money orders, or wire transfers at this time.

Why is the charge on my account different from the total shown in my order confirmation email? (International orders (CAD, AUS, etc.))

All of the prices on our website are listed in USD. Please keep in mind international orders have a currency exchange rate, which may raise or lower the total amount you are charged.

What should I do if my discount code is not working?

Sometimes when you try to use a coupon code you can get a message saying 'Enter a valid discount code or gift card'. If it’s not recognized, you can follow these steps to get to the bottom of the problem. If none of these issues apply, make sure you’

When placing an order, I get an error message stating there has been an authorization failure. What went wrong?

There are many reasons why a charge was declined. Double-check that your credit card number, expiration date, and billing address are entered correctly. If the card being used is not your card we recommend you contact the card owner to verify you hav

How long does it take for my refund to process?

We process refunds daily. Depending on your bank, it may take 3-10 business days for the refund to post to your account. If you paid via PayPal the refund will be issued back to the same card/account associated with your PayPal account.

Was I charged twice?

Your credit card will only be charged once. If you just placed your order and you received an error at first, the additional charge you are seeing is an authorization. This is a common bank practice handling credit card transactions to ensure suffici

Order Verification

Orders may be subject to payment verification. For the protection of our customers, we want to ensure every order that we ship out was authorized by the cardholder. If your order is placed on hold, we will reach out to you right away to ensure the de