How do I refuse an order?Updated 2 days ago

At iHeartRaves, we totally get that festival plans can change on a dime! If your order ships but you don’t need it anymore, you can absolutely refuse the package to send it back for a refund or store credit.

How to refuse a package:

1. Receive the package, but don’t open it.
2. Use a marker/pen to write "REFUSED - RETURN TO SENDER" near (but not on) the shipping label.
3. Drop off the package at a USPS or FedEx location, depending on the carrier.
4. Get a Drop-Off receipt from the associate as proof.
5. Snap a pic of the receipt.
6. Email the photo to [email protected] with the subject: "Order # - Refused Package."
7. In the email, let us know if you want a refund or store credit.

You’ll get your Refund or Store Credit notification within 1 business day! :)

Just a heads up, shipping fees are non-refundable. And if you choose a refund, there’s a $5 restocking fee. This fee doesn’t apply if you go for store credit.