iHeartRaves logo
iHeartRaves logo

All articles

Refund ReturnsUpdated 5 months ago

  • Pre-paid return shipping label provided
  • If the return was due to an error of ours (for example, the item you received is defective), we will accept responsibility for all shipping costs related to the return.
  • If the return is not due to an error of ours (i.e. you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs. (Shipping label fee deducted from the refund)
    • A $5 Restocking fee is deducted from the total amount available for refund. The fee applies to the entire return, not each individual item.
  • It can take 3-5 business days for the payment to show on your account (depending on your financial institution) after the refund has been processed.
Was this article helpful?