What should I do if my tracking information says 'Return to Sender'?Updated 2 days ago

Sometimes your package might make a U-turn and get sent back by the carrier for reasons like:

• Not being claimed
• Denied due to customs charges
• Missing or incomplete address details
• Package or label damage during transit
• Undeliverable as addressed
• Customs restrictions/prohibited items
• Addressee moved

Here's how we can help:

• Reship your order to the same address
• Refund to your original payment method
• Hook you up with store credit

From there, you're free to update your cart or shipping info and place a fresh order.

If your tracking says "Return to Sender," don’t wait—hit us up ASAP! You can also click that Chat icon in the lower right and drop your order number for a quick fix!

Just a heads up: shipping costs aren't refundable, and refunds to your original payment method come with a $5 restocking fee.