How to process an international returnUpdated 5 months ago
Please follow the process below when returning your item(s) to us.
- You can process your return within 30 days of placing your order HERE.
- Once your return is approved, you will receive a notification email with instructions.
- Return your item(s) using your local post office.
- When you send in your return item(s), please send it back in a secure package.
- Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in transit.
- Returns are processed within 3-5 business days of being delivered back to our Warehouse.
- Once processed, you will receive an email with the details of your refund or store credit information. The items will be inspected and accepted if they meet our conditions listed below.
- At this time we are not able to send out a prepaid shipping label for orders outside of the USA.
- If the return was due to an error of ours (for example, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the return. Please use Standard Mail. We will only cover the shipping cost for Standard Mail by issuing you store credit.
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