Returning with iHeartRaves is a breeze!. General Return Policy. Conditions.

Returning with iHeartRaves is a breeze!<ul><li id="isPasted" style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">General Return Policy<ul style="font-size: initial; font-family: initial;"><li style="font-size: 14px; line-height: 1; font-family: Arial, Helvetica, sans-serif;">You have 30 days from the purchase date, to return items for store credit which doesn&apos;t expire.&#xA0;</li><li style="font-size: 14px; line-height: 1; font-family: Arial, Helvetica, sans-serif;">Returns are processed within 3-5 business days after we receive your items.</li><li id="isPasted" style="font-size: 14px; line-height: 1; font-family: Arial, Helvetica, sans-serif;">If the return is not our fault (e.g., you changed your mind), the cost of the prepaid shipping label ($4) will be deducted from your store credit.</li><li style="font-size: 14px; line-height: 1; font-family: Arial, Helvetica, sans-serif;">Customers are responsible for any shipping fees related to new orders.</li><li style="font-size: 14px; line-height: 1; font-family: Arial, Helvetica, sans-serif;">Include a photo of the item being returned to assist with processing.</li><li style="font-size: 14px; line-height: 1; font-family: Arial, Helvetica, sans-serif;">U.S. orders: You&#x2019;ll receive a prepaid USPS shipping label (if the return is due to an error on our part).</li><li style="font-size: 14px; line-height: 1; font-family: Arial, Helvetica, sans-serif;">International orders: For issues like receiving a wrong item, we&#x2019;ll cover shipping costs via store credit for Standard Mail only (no prepaid labels available).</li><li style="font-size: 14px; line-height: 1; font-family: Arial, Helvetica, sans-serif;">Store credit is typically issued within 24 hours of return processing and may be received via email instantly once complete. </li></ul></li><li style="font-size: 14px; font-weight: bold; font-family: Arial, Helvetica, sans-serif;">Conditions<ul style="font-size: initial; font-weight: initial; font-family: initial;"><li style="font-size: 14px; line-height: 1; font-family: Arial, Helvetica, sans-serif;">Store credit cannot be used to honor previous sale prices or expired discounts.</li><li style="font-size: 14px; line-height: 1; font-family: Arial, Helvetica, sans-serif;">If a return is postmarked after 30 days, it will be returned to you at your cost.</li><li style="font-size: 14px; line-height: 1; font-family: Arial, Helvetica, sans-serif;">Items must be unworn (except for trying on), unwashed, and unaltered.</li><li style="font-size: 14px; line-height: 1; font-family: Arial, Helvetica, sans-serif;">Certain items cannot be returned (hosiery, undergarments, face masks, and final sale items).</li><li style="font-size: 14px; line-height: 1; font-family: Arial, Helvetica, sans-serif;">Halloween costumes are non-returnable after October 21, 2024.</li></ul></li></ul><a href="https://iheartraves.loopreturns.com/#/" rel="noopener noreferrer" target="_blank"><img src="https://attachments.gorgias.help/3RBN0xMMqqx49GJP/hc/VR1W92RVwb2M8yBk/2024111202-747d5944-bb7b-4b09-84b3-908882f91934-start%20your%20return%20here.png" style="width: 300px;" class="fr-fic fr-dib"></a>

What are your Return Guidelines?

Got your original order info?. Kick things off by clicking HERE. If you don’t have your order info, no worries! Just follow these steps:.

Got your original order info?Kick things off by clicking&#xA0;<a href="https://iheartraves.loopreturns.com/#/gift" rel="noopener noreferrer" target="_blank">HERE</a>.If you don&#x2019;t have your order info, no worries! Just follow these steps:<ol><li style="font-size: 14px;">Click <a href="https://iheartraves.loopreturns.com/#/gift" rel="noopener noreferrer" target="_blank">HERE&#xA0;</a>to start.</li><li style="font-size: 14px;">Hit &quot;Don&#x2019;t have your order information?&quot; and fill out the form; we&#x2019;ll take it from there.</li><li style="font-size: 14px;">You&#x2019;ll get an email with the next steps!</li></ol><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; text-align: justify;"> <p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px;"><br style="box-sizing: inherit; color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

How do I return an item I received as a gift?

Here's how to send your items back:. Helpful Tips:. That's it! Easy peasy.

Here&apos;s how to send your items back:<ol><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Start Your Return: You&#x2019;ve got 30 days from your order date to kick things off. Just click <a href="https://iheartraves.loopreturns.com/#/" rel="noopener noreferrer" target="_blank">HERE</a> to get started.</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Approval &amp; Instructions: Once your return is approved, we&#x2019;ll shoot you an email with all the next steps.</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Ship It Back: Use your local post office to send the items back in a secure package.</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Track It: Hang on to your proof of postage and tracking number&#x2014;unfortunately, we can&#x2019;t be responsible for packages lost or stolen in transit.</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Processing Time: Once your return arrives at our warehouse, we&#x2019;ll handle it in 3-5 business days.</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Store Credit: After it&#x2019;s processed, you&#x2019;ll get an email with your store credit details. We&#x2019;ll inspect the items to make sure they meet our return conditions.</li></ol>Helpful Tips:<ul><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">We can&#x2019;t offer prepaid shipping labels for orders outside the U.S.</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">If we made an error (like sending you the wrong item), we&#x2019;ll cover the Standard Mail shipping cost by giving you store credit.</li></ul>That&apos;s it! Easy peasy.

Returns

What are your Return Guidelines?

How do I return an item I received as a gift?

How to process an international return