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iHeartRaves

IHEARTRAVES MAKES RETURNS EASY AND HASSLE-FREE
We offer our customers a 30-day money-back guarantee. That’s right! If you're not completely satisfied with your purchase, you may return your merchandise within 30 days of placing your order. We want to make your shopping experience the best it can be. That’s why we’ve made a FREE return option for our US customers when selecting store credit! For more information about our return policy and FAQs, click HERE

RETURN POLICY & FAQs

You can check the status of your order by clicking HERE. You will also receive a confirmation email once your order has shipped.
Orders placed before 12 PM PST (Monday-Friday) will ship the same day*. Otherwise, it will ship on the next business day. Orders are processed 5 days a week, excluding weekends and holidays.
For more information about our Shipping Policy and FAQs, click HERE

Shipping FAQs

Orders placed before 12 PM PST (Mon-Fri) will ship the same day*. Otherwise, it will ship out the next business day. Once shipped, you will receive your order based on the shipping method you selected upon checkout. Orders are processed 5 days a week, excluding weekends and holidays.
U.S. DOMESTIC ORDERS
 
 

For more information about our shipping rates and delivery times, click HERE.


What are your shipping rates and delivery times?

To make sure that we can process your return as quickly as possible, please follow these steps when returning your package.
Make sure all of the returned items are in the box/mailing envelope with your invoice.
Download and print the shipping label attached to your approved RMA (Return) email. The Return shipping label is only valid for seven business days after being received.
Go to your local post office to ship the package using a standard shipping mailing envelope/box. (Expedited & Express packaging will cause delays in receiving your return from the mail carrier using the Standard Shipping pre-paid label)
You will receive a confirmation email as soon as our Returns Department has processed your item. Please allow 3-5 business days once your return has been received for your refund or store credit to be processed.
*If you are returning an item that qualified for a free gift, you must return the free gift as well. If you do not return the free gift, the retail price for the item will be deducted from your refund. Free gift items are only valid when purchased in part with the promotional item. 

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