Orders placed before 12 PM PST (M-F) are expected to ship the same day*. Otherwise, it will ship within 0-3 business days. Once shipped, you will receive your order based on the shipping method you selected upon checkout. Orders are processed 5 days
Depending on the mail carrier and their operations it's possible for tracking information to display a 'Delivered' status 1-2 days before actual delivery. When something like this occurs, we recommend taking a few precautionary steps to confirm the s
Yes, we do! We offer free standard shipping on all U.S. orders over $80 and Candian orders over $125 CAD*. *US DOMESTIC: To qualify for free shipping your order total must be a minimum of $80 USD before taxes and after any discounts are applied. Our
Just like anything else, mail carriers are not 100% accurate. Please confirm the shipping address on your order is correct. Then please go through these precautions to confirm the status of your package:. If you think your package is lost please cont
You can check the status of your order by clicking on Track My Order. You will also receive a confirmation email once your order has shipped. Orders placed by 12 PM PST (M-F) are expected to ship the same day*. Otherwise, it will ship within 0-3 busi
On rare occasions, packages can be returned by the postal carrier for any of the following reasons below. WHAT WE CAN DO. If you ever see your tracking information update with a 'Return to Sender' status please reach out to us right away for further
Please reference the list below for all countries that we currently do not ship to.*Due to COVID-19 restrictions from our mail carriers, we are temporarily suspending shipments to additional countries. We will keep this list updated.
Once an order is placed, we are unable to make any changes to that order. This includes upgrading or downgrading shipping options. If you need to cancel your order, you can call us at 1-844-iHR-5509 / 1-844-447-5509 within 1 hour of placing your orde
At iHeartRaves we completely understand how plans for festivals and events can be ever-changing. If an order ships and you find yourself no longer needing it, you are more than welcome to refuse a package to have it sent back to our facility for a re
No, orders placed before 12 PM PST (M-F) are expected to ship the same day*. Otherwise, it will ship within 0-3 business days. Once shipped, you will receive your order based on the shipping method you selected upon checkout. Orders are processed 5 d
The customer is responsible for any import or tax duties that may occur upon final delivery. Because taxes and duties are required by your country and collected by the mail carrier, we would have no control over these charges. When we ship out our or
We currently ship to most countries that accept USPS, UPS, DHL, and FedEx. If you do not see your country as an option below, during checkout or on our unavailable country list, please contact us at [email protected], and we will look into it f
Tracking numbers can take 1-2 business days to update online. You can see real-time updates by logging into your account or by clicking on Track My Order. If you do not see any activity on your tracking number after 2 business days, please email us a
If your package is taking longer to be delivered than the shipping method selected during checking out, please contact our support team for further assistance :). Please reference this LINK for more information about our shipping methods and their es
Yes, we ship to PO boxes and APO/FPO addresses. Orders shipped to these addresses will ship via USPS Mail service.
We currently ship orders with USPS, UPS, DHL, and FedEx. Under normal circumstances, you do not need to sign for your package. The delivery person will leave your package in your mailbox, on your doorstep, or with your building’s concierge.