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Shipping

What are your shipping rates and delivery times?

Orders placed before 12 PM PST (M-F) are expected to ship the same day*. Otherwise, it will ship within 0-3 business days. Once shipped, you will receive your order based on the shipping method you selected upon checkout. Orders are processed 5 days

My tracking information says my order has been marked delivered, but I have not received it. What should I do?

Depending on the mail carrier and their operations it's possible for tracking information to display a 'Delivered' status 1-2 days before actual delivery. When something like this occurs, we recommend taking a few precautionary steps to confirm the s

Do you offer free shipping?

Yes, we do! We offer free standard shipping on all U.S. orders and some International Orders. US: To qualify for free shipping your order total must be a minimum of $80 USD before taxes and after any discounts are applied. Our free shipping promotion

My package was lost. What now?

Just like anything else, mail carriers are not 100% accurate. Please confirm the shipping address on your order is correct. Then please go through these precautions to confirm the status of your package:. If you think your package is lost please cont

How do I track my order?

You can check the status of your order by clicking on Track My Order. You will also receive a confirmation email once your order has shipped. Orders placed by 12 PM PST (M-F) are expected to ship the same day*. Otherwise, it will ship within 0-3 busi

What should I do if my tracking information says 'Return to Sender'?

On rare occasions, packages can be returned by the postal carrier for any of the following reasons below. WHAT WE CAN DO. If you ever see your tracking information update with a 'Return to Sender' status please reach out to us right away for further

What countries do you not offer shipping to?

Please reference the list below for all countries that we currently do not ship to.We will keep this list updated.

Can I upgrade my shipping speed after my order is placed?

Once an order is placed, we are unable to make any changes to that order. This includes upgrading or downgrading shipping options. If you need to cancel your order, you can call us at 1-844-iHR-5509 / 1-844-447-5509 within 1 hour of placing your orde

How do I refuse an order?

At iHeartRaves we completely understand how plans for festivals and events can be ever-changing. If an order ships and you find yourself no longer needing it, you are more than welcome to refuse a package to have it sent back to our facility for a re

Do you ship out orders over the weekend?

No, orders placed before 12 PM PST (M-F) are expected to ship the same day*. Otherwise, it will ship within 0-3 business days. Once shipped, you will receive your order based on the shipping method you selected upon checkout. Orders are processed 5 d

Import Tax & Duty Fees (International Customers)

The customer is responsible for any import or tax duties that may occur upon final delivery. Because taxes and duties are required by your country and collected by the mail carrier, we would have no control over these charges. When we ship out our or

Do you ship to my country?

We currently ship to most countries that accept USPS, UPS, DHL, and FedEx. If you do not see your country as an option below, during checkout or on our unavailable country list, please contact us at [email protected], and we will look into it f

Why does my tracking number say "not found"?

Tracking numbers can take 1-2 business days to update online. You can see real-time updates by logging into your account or by clicking on Track My Order. If you do not see any activity on your tracking number after 2 business days, please email us a

What should I do if my shipping is delayed by the mail carrier?

If your package is taking longer to be delivered than the shipping method selected during checking out, please contact our support team for further assistance :). Please reference this LINK for more information about our shipping methods and their es

Do you ship to APO/FPO addresses?

Yes, we ship to PO boxes and APO/FPO addresses. Orders shipped to these addresses will ship via USPS Mail service.

What shipping carriers do you use? Do I need to sign for my package?

We currently ship orders with USPS, UPS, DHL, and FedEx. Under normal circumstances, you do not need to sign for your package. The delivery person will leave your package in your mailbox, on your doorstep, or with your building’s concierge.

Green Package Protection

What is Green Package Protection?. Protect your parcel and pay just $0.98 or 10% of the order over $100. We will replace the order immediately if it gets lost, stolen, or damaged. This protection also neutralizes shipping emissions and donates to Pac