Once an order has been placed we are unable to add or remove items. You can contact our customer support team and request to have your order canceled so you can place a new order with the correct item(s). Orders placed before 12 PM PST (Mon-Fri) will
We completely understand how frustrating it can be to receive an order you have been waiting for, only to find one of your items is missing from the package. Our team at iHeartRaves is dedicated to making sure that you receive everything purchased. F
Orders placed by 12 PM PST (M-F) are expected to ship the same day*. Otherwise, it will ship within 0-3 business days. Orders are processed 5 days a week, excluding weekends and holidays.*Orders with invalid addresses will require additional processi
We completely understand how annoying it can be to place an order and then realize that you forgot to use your code during checkout. Don't worry, we have you covered! Please reach out to our team right away after placing your order to have the discou
While very unlikely, in rare cases, an incorrect item may be received by mistake. If you ever do receive the wrong item in your order, don't worry, we're happy to help make sure you receive the correct item(s) you paid for at no extra cost to you. Si
We are so passionate about what we do here at iHeartRaves that we even offer a 110% price match guarantee. If you see another major competing online retailer selling a product that we carry for a cheaper price, we'll match the price AND take an addit
Once an order has been placed we are unable to add or remove items. You can contact Customer Support and request to have your order canceled so you can place a new order with the correct item(s). To cancel your order, you must contact us within 1 hou
We cannot honor sale prices on orders placed before or after the active sale dates. All sales are time-sensitive and strictly subject to this policy. If you have any questions regarding your order, you may contact us. Please include the following:. O
Yes! Orders with an "Unfulfilled" status are currently being picked, quality checked, and prepared for shipment. Once your order has shipped, your order status will change to "Fulfilled." You will also receive a confirmation email with tracking infor
For your protection, our Risk Analysis team will cancel any orders they flag as suspicious. You will not be charged for any canceled orders. A transaction may appear on your bank statement indicating an authorization hold has been placed on the funds
Unfortunately, you can only use one discount code per order, however, you are able to use a discount code and gift card on the same order.
If you ever forget your password and are unable to login to your account, don't worry! We've made it easy for you to reset your password any time you may have forgotten. Please follow the steps below to reset your account password. Password Reset. Ha