Once your order is placed, we can’t add or remove items. But no worries! You can reach out to our customer support team to request a cancellation and place a new order with the correct items. Orders placed before 12 PM PST (Mon-Fri) usually ship the
We totally get how frustrating it is to finally get your order, only to realize something’s missing! At iHeartRaves, we’re all about making sure you get everything you ordered. First, check your email to see if we reached out about any out-of-stock i
Orders placed by 12 PM PST (Mon-Fri) usually ship the same day*. If your order is placed later, it’ll ship within 0-3 business days. We process orders 5 days a week, excluding weekends and holidays. *Heads up: Orders with invalid addresses may take a
We totally get how frustrating it can be to place an order and then realize you forgot to use your discount code. Don’t sweat it—we’ve got your back! Just reach out to our team ASAP after placing your order, and we’ll apply the discount and refund yo
Though it's super rare, mistakes can happen, and you might receive the wrong item. Don’t worry—we're here to make sure you get the right gear, hassle-free and at no extra cost!. Just contact us with your order number, let us know what item(s) you’re
We're so hyped about what we do at iHeartRaves that we offer a 110% Price Match Guarantee! If you find the same item we carry at a cheaper price from a major competing online retailer, we’ll not only match the price but give you an extra 10% off. Pri
We can't apply sale prices to orders placed before or after the sale dates. Our sales are time-sensitive and strictly follow this policy. If you have any questions about your order, feel free to reach out!. When contacting us, please include:. Once w
Yes! Orders with an "Unfulfilled" status are currently being picked, quality checked, and prepared for shipment. Once your order has shipped, your order status will change to "Fulfilled." You will also receive a confirmation email with tracking infor
For your protection, our Risk Analysis team may cancel any orders flagged as suspicious. Don’t worry—you won’t be charged for any canceled orders. You might see a transaction on your bank statement showing an authorization hold, but this will be reve
Unfortunately, you can only use one discount code per order, however, you are able to use a discount code and gift card on the same order.
If you ever forget your password and are unable to login to your account, don't worry! We've made it easy for you to reset your password any time you may have forgotten. Please follow the steps below to reset your account password. Password Reset. Ha