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support@iheartraves.com

iHeartRaves

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We've made our Instagram shoppable! Just click here to shop your favorite looks!.

I really like an item I saw on your Instagram, how do I find it on your site?

Products

How do I cancel my order or add/remove an item?

What should I do if my order has arrived and I am missing an item?

Where is my order?

I forgot to use a discount code on my recent order

What should I do if I received the wrong item(s)?

110% Price Match Guarantee

Can I add/remove an item from my order?

An item I purchased is on sale now. Will you honor the sale price?

My order status says "Unfulfilled".

Why was my order canceled?

Can I combine discount codes on my order?

What can I do if I forgot my password?

Orders

What are your shipping rates and delivery times?

My tracking information says my order has been marked delivered, but I have not received it. What should I do?

Do you offer free shipping?

My package was lost. What now?

How do I track my order?

What should I do if my tracking information says 'Return to Sender'?

What countries do you not offer shipping to?

Can I upgrade my shipping speed after my order is placed?

How do I refuse an order?

Do you ship out orders over the weekend?

Import Tax & Duty Fees (International Customers)

Do you ship to my country?

Why does my tracking number say "not found"?

What should I do if my shipping is delayed by the mail carrier?

Do you ship to APO/FPO addresses?

What shipping carriers do you use? Do I need to sign for my package?

Green Package Protection

Shipping

Return Policy

Shipping Charges for Returns

How to process an international return

FINAL SALE ITEMS

How long does it take to process a return?

Can I exchange my order?

Late Returns

How do I return an item I received as a gift?

Returns

How do I use a Gift Card or Discount Code?

How do I receive store credit?

What payment methods do you accept?

Why is the charge on my account different from the total shown in my order confirmation email? (International orders (CAD, AUS, etc.))

What should I do if my discount code is not working?

When placing an order, I get an error message stating there has been an authorization failure. What went wrong?

How long does it take for my refund to process?

Was I charged twice?

Order Verification

Payment

Where can I find the Size Chart?

The item I want is sold out! When will it be back in stock?

What is the best way to wash my sequin/rhinestone bra?

What sizes do you offer?

How do I wash my clothes?

How do I clean my fluffies?

California Proposition 65

Do your clothes shrink after I wash them?

My Glove Lights will not turn on.

My lights are displaying a red hue.

Do you sell any brands other than iHeartRaves?

How do I factory reset my lights to the default settings?

How do I become a Promoter?

Promoters Program FAQ

ABOUT US

Promoter's Program

I really like an item I saw on your Instagram, how do I find it on your site?Updated a year ago