What to Do if Your Order Has a ProblemUpdated 2 months ago
At iHeartRaves, we know how important it is to get your festival fits just right. If something’s missing, damaged, or not what you ordered, don’t worry—we’ve got your back! Here's how to handle any hiccups with your order:
Missing Items
If your order arrived, but an item is missing, we totally get how frustrating that can be. Here’s what to do:
- Check your email to see if we’ve contacted you about any out-of-stock items.
- If you didn’t receive an email, send us a message with the following details:
- Your Order Number
- The Missing Item
- Let us know if the package looked damaged or tampered with (include a photo if possible).
Once we have this info, we’ll get everything sorted out for you ASAP!
Damaged Items
Oh no! If your item showed up damaged, we’re so sorry to hear that—but don’t sweat it, we’re here to help. Just send us an email with:
- A photo of the damaged item
- Your Order Number
We’ll do our best to replace the item or offer you a solution if it’s out of stock.
Wrong Items
If you received the wrong item, no worries! We’ll fix it without any hassle or extra cost. Here’s what to do:
- Send us a message with your Order Number.
- Let us know which item(s) you received by mistake and which ones are missing.
We’ll make it right and get you the correct gear ASAP!
We’re all about keeping your festival vibes on point, so don’t hesitate to reach out if there’s an issue with your order. We’ll make it right and get you back to planning your next-level look. 🎉✨